Policies
Refund Policy
Our 7-day promise, in plain words.
Our 7-day promise
If we cannot get Smartiflix IPTV working on your device, you can ask for a refund within 7 days of your purchase. Before approving a refund we will try to fix the problem with you, because most issues are solved quickly with the right app or settings.
What qualifies
- The service will not play on your device even after following our setup help.
- You were charged twice for the same order.
What does not qualify
- Requests made more than 7 days after purchase.
- Problems caused only by your internet connection or an unsupported device, once we have explained them.
- Accounts suspended for sharing or reselling the login.
- Changing your mind after using the service normally.
That is why we offer a free 24-hour trial: please test first.
How to ask for a refund
Send a message through our contact form with your order email and a short description of the problem. Approved refunds go back to the original payment method.